How long does it take for my order to be made?
Orders are processed within 2-3 weeks from when the order is created. We will send you a dispatch email as soon as your order has been dispatched.
How can I determine what size to purchase?
Check out our size guide here where we provide specific measurements per size. If you need any additional help, please don’t hesitate to reach out to us at firstname.lastname@example.org or DM us on Instagram @barkandtumble
The item I want is sold out, will it be available to purchase again?
Most items on our store are limited as all items are made to order we order small runs of fabric so we cannot guarantee they will be restocked. If there is an item that you love and you isn’t available in your size please contact us at email@example.com
How much is shipping within the UK?
All UK orders cost £4.55 and send 1stClass reordered via royal mail.
Please note, we dispatch orders Monday - Friday. This excludes weekends and major holidays. You will receive notification via email once your order has been dispatched. Please allow 3-5 working days for your delivery to arrive.
Do you ship worldwide?
Yes we are proud to ship internationally.
How much does international shipping cost?
All international shipping are Tracked and signed shipping with Europe costing £10.95, USA and Canada costing £13.50 and the rest of the world £16.50. There are also free delivery options. Click here for more information.
How long does international shipping take?
10-14 working days for your delivery to arrive from dispatch notification. International shipping does vary in time depending on exact location. Please note, this does not include any delays experienced at customs.
Do you except refunds or exchanges?
We’re a small company and because we make everything to order- we don’t offer refunds if you change your mind. Please make your selection carefully. Be sure to check out our size guide before ordering.